Safety & Privacy
Your safety and privacy are central to Mali Matcher's mission. This page outlines the steps we take and the responsibilities we ask of our users.
Safety Guidelines
- Verify details carefully — ask for verifiable information before sharing sensitive contact details.
- Share personal phone numbers or your address only when you are comfortable. Involving family in the first calls is a good start.
- Report or block a member directly from their profile page (⋮ menu), or contact support below.
- Never send money or financial information to someone you meet on the platform.
Privacy Practices
We collect the minimum personal information needed to operate the Service and to help members find suitable matches. This includes name, age, gender, contact details, photos, and profile attributes you choose to share.
We use industry standard security practices to protect your data. Access to personal data is limited to authorized personnel and third-party providers who help us run the Service. We will not sell your personal information to third parties.
Profile Photos and Verification
Profile photos are shown to other members; you control which photos are publicly visible. When we offer verification, we may ask for documents or checks; verification helps other members trust your profile but never publicly exposes sensitive documents.
Data Retention and Deletion
You can delete your account from the bottom of the Complete Profile page, or without installing the app at /delete-account. Your account is deactivated immediately, then permanently deleted after 30 days. Payment records are retained as required for financial record-keeping; all other personal data (profile, photos, matches) is removed.
Reporting and Support
Use the Report option on a member's profile page (⋮ menu) for the fastest response — it reaches our team directly. For anything else, or for urgent harassment, fraud, or safety concerns, contact vikaasinfina@gmail.com immediately with relevant details and any supporting screenshots.
Cyber Crime Reporting
If you experience fraud, blackmail, or any cyber crime while using the platform, you can also report it directly to Indian government authorities:
- Cyber Crime Portal: cybercrime.gov.in
- Helpline: 1930
- Women's Helpline: 181
Contact
For privacy requests (data access, correction, deletion), email vikaasinfina@gmail.com.