Refund & Cancellation Policy

This policy explains how payments, cancellations and refunds work for Mali Matcher membership plans. By purchasing a plan you agree to the terms below.

1. No Refunds

All membership plan purchases are final. Once a payment is successfully processed, it is non-refundable — we do not offer refunds, credits, or exchanges for any reason, including change of mind, not finding a suitable match, low usage of interests or contact unlocks, or termination of your account for violating our Terms & Conditions.

2. One-Time Payments — Nothing to Cancel

Every plan is a single, one-time payment for a fixed validity period. We do not run recurring or auto-renewing subscriptions, so there are no future charges to cancel. A plan simply expires at the end of its term, and you decide whether to purchase another one.

3. Duplicate or Failed Transactions

The only exception to Section 1 is a genuine payment error — for example, being charged more than once for the same order, or a charge being deducted without your plan being activated. Report such issues to us within 7 days of the transaction with your payment reference, and we will investigate and reverse the erroneous amount via the original payment method.

4. Account Termination

If your account is suspended or terminated for violating our Terms & Conditions, any unused portion of your membership plan (remaining interests or contact unlocks) is forfeited and is not refunded.

5. Payment Processing

Payments are processed securely by Razorpay. Any approved reversal under Section 3 is issued back to the original payment method and may take 5–10 business days to reflect, depending on your bank or card issuer.

6. Contact

For billing questions or to report a duplicate/failed transaction, email vikaasinfina@gmail.com or visit our Contact Us page.